Frequently Asked Questions FAQ’s

How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our international suppliers. Therefore, please allow 7-20 business days for your packages to arrive.

Can I track my order?

Yes, if you need to track your order, send us a message at mailto:support@pawsandclawspetshop.ca and we will send you a tracking number.

What if I want to return an item?

If your product arrives damaged or your product doesn’t arrive, please contact us at mailto:support@pawsandclawspetshop.ca and we will either resend the product or refund your money.

Please see our Refunds and Returns Policy for further information.

How can I get in touch if I have a problem with my order?

If you have a problem with your order, send us a message at  mailto:support@pawsandclawspetshop.ca and we will assist you.

How can I pay for my order?

You may pay for your order with a credit card, debit card, or with PayPal.

Will my order arrive all in one parcel?

You may receive your order in more than one parcel and on different days as our suppliers are in various locations.

How can I stay in the loop about special offers and deals?

Please join our email list and like our Facebook Page 

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